"In Your Best Interest..."
The Admissions Center had its planning workshop yesterday and needless to say, it was a success. To help the Admissions staff imbibe the Lasallian Guiding Principles, we had an LGP session with Polie of LMO in the morning. In the afternoon, we had a reflective activity on our customer service. Using the service feedback form results and ideas from service guru Ron Kaufman, we were able to identify our service problems and think of creative solutions as a group. One of these solutions was inspired by this tip. To address our problems of recurring queries, we decided to put up posters stating: "In your best interest, please read your admission flyers."; "In your best interest, please bring your complete requirements." This is just one of many. A great start if I should say so myself.Thanks to Ram Nolasco for the links.
posted by Caths Deen @ 7:21 PM
4 Comments:
Great initiative Caths! I hope the other service units are also doing this or something similar. This should also turn up in your unit portfolio.
Thanks. I also wish that we can have a special training session for staff members who work in the frontline. My staff expressed that they'd appreciate a refresher course in customer service.
I believe that PMDO can attend to this. Just tell them which training your staff members need. Pretty much like the STRP of CLCIR.
Thank you for the immediate response to this need. It has indeed been a long time since the staff had this type of training.
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