Friday, June 30, 2006

"In Your Best Interest..."

The Admissions Center had its planning workshop yesterday and needless to say, it was a success. To help the Admissions staff imbibe the Lasallian Guiding Principles, we had an LGP session with Polie of LMO in the morning. In the afternoon, we had a reflective activity on our customer service. Using the service feedback form results and ideas from service guru Ron Kaufman, we were able to identify our service problems and think of creative solutions as a group. One of these solutions was inspired by this tip. To address our problems of recurring queries, we decided to put up posters stating: "In your best interest, please read your admission flyers."; "In your best interest, please bring your complete requirements." This is just one of many. A great start if I should say so myself.

Thanks to Ram Nolasco for the links.

5 Comments:

At 7:21 PM , Blogger Zaldi said...

Great initiative Caths! I hope the other service units are also doing this or something similar. This should also turn up in your unit portfolio.

 
At 8:50 AM , Blogger Caths Deen said...

Thanks. I also wish that we can have a special training session for staff members who work in the frontline. My staff expressed that they'd appreciate a refresher course in customer service.

 
At 11:36 AM , Blogger Zaldi said...

I believe that PMDO can attend to this. Just tell them which training your staff members need. Pretty much like the STRP of CLCIR.

 
At 12:08 PM , Blogger Stella said...

Hi Caths. we are preparing for a customer service program for the staff. we will advise you of the target dates. thanks

 
At 1:08 PM , Blogger Caths Deen said...

Thank you for the immediate response to this need. It has indeed been a long time since the staff had this type of training.

 

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